Credits & refunds

Paid actions in Krutio use credits. This page explains how they work.

Plans

Plans and prices are agreed with you by offer (request one). A plan gives you a number of credits each month. You can see your balance and the price of each action in the app before you use it.

Monthly credits

• Plan credits are added on the same day each month.
• Credits that are not used by the end of the period expire and do not carry over.
• If your agent runs automatically, the credits needed for the rest of the month are reserved, so the automatic runs always have what they need. Manual actions use the rest.

When credits are returned

If a paid action fails on our side (for example a search or a page that could not be completed), its credits are returned to your balance automatically.

Refunds

Credits have no cash value and cannot be transferred. If you think you were charged by mistake, or a plan was not delivered as agreed, write to contact@krutio.com or call +40 746 913 532 within 14 days. We will review it and correct or refund what is due.

Changes to prices

We may change the credit price of actions. Changes are shown in the app before they apply and never affect actions already completed.